Today, we’re diving into the world of the Net Promoter Score (NPS). You know, that little number of companies love to chase. But how much of it is really gold, and how much is just glitter? Let’s uncover the origins, the value, and yes, the pitfalls of NPS. Trust me, by the end of this, […]
Welcome to our CX Energy Boost Blog! Today, I want to dive into a topic that’s been buzzing in the world of customer experience (CX) – finding the right drivers of customer satisfaction and Net Promoter Score (NPS). Yes, those elusive elements that can significantly impact how happy your customers are and how likely they
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Welcome to our CX Energy Boost Blog! Today, we’re diving into the concept of setting your CX compass. What does this mean? In essence, it’s about providing every employee with a clear direction on how to have the biggest impact on customer experience (CX). In a busy organization, knowing where to focus can give you
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This podcast was recorded on June 7th of 2020 Today, I want to dive into a topic that’s close to my heart and essential for any thriving organization: transforming workplaces through the power of purpose and engagement. I had the pleasure of interviewing Dan Cable, author of “Alive at Work,” with insights and practical tips
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Let me take you on a journey—my journey. Over the past 20 years, I’ve walked a path filled with twists, turns, and a fair share of challenges. And along this path, I’ve gathered lessons that have been instrumental in shaping not only my professional life but also who I am as a person. Because, let’s
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Vandaag duiken we in een onderwerp dat de laatste tijd veel aandacht krijgt: journey management. Zoals ik al in eerdere podcasts heb vermeld, wordt journey management steeds belangrijker. En wie kan daar beter over vertellen dan Danny? We kennen elkaar al een tijdje, hoewel niet heel goed, maar genoeg om te weten dat zijn inzichten
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Today’s topic is something that’s been gaining a lot of traction lately: journey management. As mentioned in previous podcasts, journey management is becoming increasingly important, and I couldn’t think of a better person to discuss this with than Danny. We’ve known each other for quite some time, although not super well, but enough to know
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In de post van vandaag duiken we diep in de inzichten die we deelden in onze recente podcast met Jochem, een pionier op het gebied van klantbeleving en vooral journey management. Pak een kopje koffie, maak het je gemakkelijk en veel leesplezier! De Kracht van Persoonlijke Connecties Allereerst wil ik Jochem van harte bedanken voor
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In today’s post, we’ll dive deep into the insights shared in our recent podcast with Jochem, a pioneer in the field of journey management. Grab a cup of coffee, get comfortable, and let’s embark on this journey together! The Power of Personal Connections First and foremost, I’d like to extend a heartfelt thank you to
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Welcome back, dear readers! Today, I’m excited to share some fascinating insights from a recent podcast conversation with Maxie Schmidt, a leading expert in customer experience (CX) from Forrester. In our discussion, we delved into the nuances of CX transformation, explored common pitfalls, and uncovered practical strategies to drive meaningful change in any organization.
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