Online Courses

Deliver High Impact CX

 👉All courses are accredited by the Dutch NIMA association

“I’ve learnt a lot from this training from Zanna. Experience management is of course a hot topic for many organisations. Like no other, Zanna (and also this training) can distinguish between the sense and nonsense of it all. With a very pragmatic program you will quickly learn how to start working with the different elements of Experience management in your own organisation. The training gives a clear explanation of each topic, followed by exercises and tips you can implement immediately. All elements of the training and the 5 types of experience fit very well together in the framework Zanna created. All in all: very educational, creative and pragmatic with direct measurable results in sight.” – Thijs den Dikken, business development manager, Acorel


Accelerate In Experience in 6 weeks (EN)

€ 395,-

Masterclass Financial Impact Experience (EN)

€ 1495,-

Module Employee Experience (EN)

“I was looking for a way to get started with journey mapping as part of a good experience methodology. So it would be a means to an end instead of just creating journeys for the sake of doing it. After done multiple training and masterclasses in journey mapping I’ve noticed they teach you all about touchpoints and asking your customers about their emotions in every step of the journey. This is the way to do it, right?…No, wrong! During this masterclass you will learn how it should be done. It provided me with some very new insights on how to meaningfully and correctly use journeys. It also provides good tips to get started organizing journey workshops ourselves for PSV.”  – Damian Bott, manager Marketing and Media, PSV (Dutch top 3 soccer club)

€ 1195,-

Module Customer Experience (EN)

€ 500,-

Module Service Experience (EN)

€ 495,-

Masterclass Journey Mapping with Impact (EN)

“Do you know that feeling when you finished a Netflix series and you’re not sure what to do with your life afterwards? I had it today after finishing the Accelerate In Experience course. Gained very valuable insights that I will probably use for the rest of my life. Thank you for sharing your knowledge as well as your own experiences and practical guidelines. I’m ready to make the world a better place!” – Yolisa van den Eeden, e-commerce specialist, Randstad Switzerland

€ 495,-

Masterclass Experience Metrics (EN)

€ 250,-

Coaching 1-on-1 with Zanna (50 min)