Customer Experience Transformation to enable a more Human Centric Culture
As I sat down with Naiara for this podcast, one thought kept resonating in my mind: Why do some organizations thrive not just financially, but also as places where people genuinely want to be? The answer, I believe, lies in the magic of human-centricity—a concept that touches everything from leadership behaviors to company culture and […]
Human Centric CEO Podcast: Interview with Naiara Cantabrana (Randstad) Read More »
Have you ever wondered how embracing purpose can transform not just your organization but also the lives of those within it? I genuinely believe that by focusing on purpose, employees, and customers, we can create a culture where everyone thrives. Let’s explore together how CEOs can make this a reality and the concrete steps they
Human Centric CEO Podcast: Interview with Dan Cable (London Business School) Read More »
I’m excited to share some reflections from an incredible conversation I recently had with a CEO whose leadership and vision truly inspired me. During this podcast, we dove into the heart of what it means to lead with purpose, focusing on one central question: how do we create more human-centric organizations? In my experience of
Human Centric CEO Podcast: Interview with Nawaf Al-Gharabally (Zain Kuwait) Read More »
Vandaag duiken we in een onderwerp dat de laatste tijd veel aandacht krijgt: journey management. Zoals ik al in eerdere podcasts heb vermeld, wordt journey management steeds belangrijker. En wie kan daar beter over vertellen dan Danny? We kennen elkaar al een tijdje, hoewel niet heel goed, maar genoeg om te weten dat zijn inzichten
Podcast: Interview met Danny Peters (Milkymap) Read More »
Today’s topic is something that’s been gaining a lot of traction lately: journey management. As mentioned in previous podcasts, journey management is becoming increasingly important, and I couldn’t think of a better person to discuss this with than Danny. We’ve known each other for quite some time, although not super well, but enough to know
Podcast: Interview with Danny Peters (Milkymap) Read More »
In de post van vandaag duiken we diep in de inzichten die we deelden in onze recente podcast met Jochem, een pionier op het gebied van klantbeleving en vooral journey management. Pak een kopje koffie, maak het je gemakkelijk en veel leesplezier! De Kracht van Persoonlijke Connecties Allereerst wil ik Jochem van harte bedanken voor
Podcast: Interview met Jochem van der Veer (TheyDo) Read More »
In today’s post, we’ll dive deep into the insights shared in our recent podcast with Jochem, a pioneer in the field of journey management. Grab a cup of coffee, get comfortable, and let’s embark on this journey together! The Power of Personal Connections First and foremost, I’d like to extend a heartfelt thank you to
Podcast: Interview with Jochem van der Veer (TheyDo) Read More »
Welcome back, dear readers! Today, I’m excited to share some fascinating insights from a recent podcast conversation with Maxie Schmidt, a leading expert in customer experience (CX) from Forrester. In our discussion, we delved into the nuances of CX transformation, explored common pitfalls, and uncovered practical strategies to drive meaningful change in any organization.
Podcast: Business impact of customer experience Read More »
Vandaag deel ik graag mooie inzichten uit een recent podcast gesprek met Maxie Schmidt, een toonaangevende expert in customer experience (CX) bij Forrester. In ons gesprek doken we in de nuances van CX-transformatie, onderzochten we veelvoorkomende valkuilen en ontdekten we praktische strategieën om betekenisvolle veranderingen in elke organisatie te stimuleren. De Reis Begint: Begrijpen van
Podcast – Business Impact van Customer Experience Read More »
