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CX is a means to an end, not a goal in itself | Podcast 50
Let’s be honest: Customer Experience (CX) has become a bit of a buzzword. Over the past years, I’ve seen countless organizations invest in CX dashboards, workshops, journey mapping sessions… and yet, many of them miss the point entirely. Because here’s the thing nobody wants to say out loud: CX is not the goal. It’s a […]
CX is a means to an end, not a goal in itself | Podcast 50 Read More »