January 22, 2025

Stop throwing Service Design at every Problem | Podcast 43

Service design has become a bit of a hype. It seems like every company is doing something with service design these days. And while it’s great to see human-centered approaches gaining traction, there’s also a downside: companies often struggle with when and how to use it effectively. After working in Customer Experience (CX) for over […]

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Human Centric CEO Podcast: Interview with Richard Stark (Egon Zehnder)

In today’s fast-paced world, where ambiguity and volatility seem to rule, leadership has become more complex than ever. Yet, at its core, true leadership remains deeply human. As I reflect on my conversation with leadership expert Richard (shared in the latest podcast episode), one theme kept resurfacing: the interplay of trust, vulnerability, and humanity in

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