Videos - Zanna van der Aa

Video's

Watch my educational CX content here

Zanna teaches CX

3 Videos

Top 3 Issues with Journey Mapping and Surveys

9:02

Your NPS Assessment Toolkit

23:02

How to apply BJ Fogg's Tiny Habits to your CX program

17:21

Watch the CX Podcast on YouTube

Podcast videos

4 Videos

Episode 1 Setting your Customer Experience compass

21:41

Eps 2 Finding the Drivers of Customer Experience

22:25

EPS 3 The Sense and Nonsense of NPS and CES

23:05

EPS 4 To Benchmark or Not To Benchmark

13:25

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