CX Transformation Leader
As promised in the previous column, I’d like
The results of the preliminary research are known.
As announced in the previous column, I shall
6 November was the date of the annual
In September, I conducted my main research at
As promised in the previous column, this column
Following the munition fired at management in my
My research also looks at the degree to
In the dialog with companies nowadays, you will
After a number of months’ radio silence, the
Last time around, the column ended with my
In my previous column I described the need
