Dr. Zanna’s CX transformation model addresses the most common challenges that CX programs face today. Let’s finally deliver on those CX benefits we all believe in, yet so many fail to actually deliver to their business.
Most CX programs waste time and money because they fail to speak the language of the organisation. The research is too fluffy, it’s hard to prioritize and showing the business benefits is virtually impossible. Within 6 weeks our driver analysis pilot turns CX insights into hard steerable insights that mobilize the business to embrace the insights and start improving the experience. Choose a pilot journey and let’s go!