“I’ve learnt a lot from this training from Zanna. Experience management is of course a hot topic for many organisations. Like no other, Zanna (and also this training) can distinguish between the sense and nonsense of it all. With a very pragmatic program you will quickly learn how to start working with the different elements of Experience management in your own organisation. The training gives a clear explanation of each topic, followed by exercises and tips you can implement immediately. All elements of the training and the 5 types of experience fit very well together in the framework Zanna created. All in all: very educational, creative and pragmatic with direct measurable results in sight.” – Thijs den Dikken, business development manager, Acorel