Podcast: Sense and Non-Sense of the Net Promotor Score (NPS) and Customer Effort Score (CES)
Today, we’re diving into the world of the Net Promoter Score (NPS). You know, that little number of companies love to chase. But how much of it is really gold, and how much is just glitter? Let’s uncover the origins, the value, and yes, the pitfalls of NPS. Trust me, by the end of this, […]