Customer Experience versus Patient Experience: no real difference.
Prefer the Dutch version of this blog? Check out the blog on Marketingfacts. Earlier this year, I extended my idealism to the healthcare sector, and I’d be delighted to make a useful contribution there. Being my usual willful self, I assumed that the customer experience approach would translate well into health care. I’ve spent the […]
Customer Experience versus Patient Experience: no real difference. Read More »