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Our Blog: Read About CX and Transformation

Picture of Dr. Zanna van der Aa
Dr. Zanna van der Aa

CX Transformation Leader

Use AI to Enhance Human Experience (Part 7. of series)

My dream and purpose in life has been

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Throw a Virtual Slipper at My Head (Part 6. of series)

I play around a lot with AI and

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Stop the Clickbait: Word Isn’t Dead (Part 5. of series)

When I saw the gazillionth post on

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Customer Expectations Are NOT Increasing (Part 4. of series)

OK, we have covered the workflow automation

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Better AI Outcomes Require Better Design (Part 3. of series)

In the previous blog I already shared

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The Speed of AI is Vastly Overrated (Part 2. of series)

Yes, you read that right: the speed

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AI is NOT Workflow Automation (Part 1. of series)

As most people who have read some of

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10 Tips To Enhance Employee Experience as a Design Principle

Yes, employee experience has finally hit the corporate

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Top 5 COO Benefits & Behaviors for CX Transformation

If you still think customer experience is something

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Transformation Through Customer Perspective

We often assume that if we want to

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CFO and CX Transformation

Yes, I’ve told a potential client they were

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Turning CX into a Business Driver

If you’ve ever felt like your CX team

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