Today we dive deep into one of my favorite topics today: how to take your CX (Customer Experience) strategy from operational to transformational. And believe me, there’s a BIG difference. It’s a topic I’ve been reflecting on ...

f you’ve ever sat in a meeting where someone excitedly throws around the term “benchmarking,” you’re not alone. It’s become one of those corporate buzzwords, like “synergy” or “digital transformation.” But is benchmarking really all that? Or ...

Today, we’re diving into the world of the Net Promoter Score (NPS). You know, that little number of companies love to chase. But how much of it is really gold, and how much is just glitter?  Let’s ...

Welcome to our CX Energy Boost Blog! Today, I want to dive into a topic that’s been buzzing in the world of customer experience (CX) – finding the right drivers of customer satisfaction and Net Promoter Score ...

Welcome to our CX Energy Boost Blog! Today, we’re diving into the concept of setting your CX compass. What does this mean? In essence, it’s about providing every employee with a clear direction on how to have ...

This podcast was recorded on June 7th of 2020 Today, I want to dive into a topic that’s close to my heart and essential for any thriving organization: transforming workplaces through the power of purpose and engagement. ...

Let me take you on a journey—my journey. Over the past 20 years, I’ve walked a path filled with twists, turns, and a fair share of challenges. And along this path, I’ve gathered lessons that have been ...