When I first met Emre, I was immediately struck by his energy and his ability to connect the technical with the deeply human. Here was someone who had walked an extraordinary path—from programming in C++ to singing opera, from consulting with global giants to leading cultural transformation in Iraq. As I listened to his story, […]
Human Centric CEO Podcast: Interview with Emre Gurkan (Zain Iraq) Read More »
As I sat down with Naiara for this podcast, one thought kept resonating in my mind: Why do some organizations thrive not just financially, but also as places where people genuinely want to be? The answer, I believe, lies in the magic of human-centricity—a concept that touches everything from leadership behaviors to company culture and
Human Centric CEO Podcast: Interview with Naiara Cantabrana (Randstad) Read More »
Let’s dive into something I think we can all agree is crucial: elevating the level of Customer Experience (CX) in ways that truly resonate with both customers and the business. I recently had an eye-opening conversation that reminded me why I’m so passionate about this field. Whether you’re deeply embedded in CX work or just
Podcast: Interview with Jeroen Velthof (Bol) Read More »
Today, I’m excited to share insights from a rich conversation with Arjan from Salesforce, a leader in digital transformation who offers some powerful truths about why organizations need to think beyond just “digital” when they embark on these changes. Digital transformation—it’s the buzzword that seems to be everywhere. But what does it really mean, and
Podcast: Interview with Arjan Kramer (Salesforce) On Digital Transformation Read More »
Welcome! Thanks for joining me here as we dive into one of the most important areas of CX transformation: leadership activation. This is something I’ve been reflecting on a lot lately, and I’ve realized just how crucial it is to get leaders truly involved—not just at the beginning, but as a sustained, embedded part of
Podcast: Leadership Activation in CX Transformation Read More »
Have you ever wondered how embracing purpose can transform not just your organization but also the lives of those within it? I genuinely believe that by focusing on purpose, employees, and customers, we can create a culture where everyone thrives. Let’s explore together how CEOs can make this a reality and the concrete steps they
Human Centric CEO Podcast: Interview with Dan Cable (London Business School) Read More »
Let’s be real: in most CX programs, there’s a lot of measuring going on. We’re gathering data from every angle—channels, touchpoints, journeys—you name it. But here’s the thing. All that data won’t move the needle if no one’s actually doing anything with it. You might have department X analyzing their bit, and department Y working
Podcast: 10 Steps to Build Journey & Channel Teams Read More »
I’m excited to share some reflections from an incredible conversation I recently had with a CEO whose leadership and vision truly inspired me. During this podcast, we dove into the heart of what it means to lead with purpose, focusing on one central question: how do we create more human-centric organizations? In my experience of
Human Centric CEO Podcast: Interview with Nawaf Al-Gharabally (Zain Kuwait) Read More »
What does it really mean to lead? How can you unlock the full potential of your team while staying true to yourself? These are questions I recently explored in a candid conversation with Inge Dubois, a leader at Randstad Belgium who’s spent 25 years evolving in her career—learning, growing, and refining what leadership means to
Podcast: Interview with Inge Dubois (Randstad) Read More »
Today we dive deep into one of my favorite topics today: how to take your CX (Customer Experience) strategy from operational to transformational. And believe me, there’s a BIG difference. It’s a topic I’ve been reflecting on for a while, and I know many CX professionals out there are feeling stuck in the weeds of
Podcast: Level Up from Operational to Transformational CX Read More »
