Is it for your role important to know how to prevent unnecessary customer contacts while at the same time increase satisfaction of both customers ánd employees? Then this module fits you perfectly. I’ll show you how to find the drivers to create happy customers when they contact you and how to use journeys to understand where to avoid – both for customer and organisation – unnecessary contacts, by improving those elements in the journey that have the biggest impact for your customers.
NB. all modules and masterclasses are a subset of the entire X-training. So when you do the X-training, you will automatically have all the modules and masterclasses in da pocket 😉
All online courses have been accredited by NIMA, the Dutch Marketing Association which is part of the European Marketing Confederation. Immediately after purchasing the online module, you get login info to start the course.
All prices are excluding 21% VAT.
Want to know what elements are all part of this masterclass? Check out the complete content list of the module Service Experience. Immediately after purchasing the online module, you get login info to start the course.
Not sure if this is the best choice for your situation? Feel free to send me a Whatsapp (+31623511779) or an email, then we can discuss together what makes sense for you.
“Do you know that feeling when you finished a Netflix series and you’re not sure what to do with your life afterwards? I had it today after finishing the Accelerate In Experience X-training.
I’m very proud to have been part of the pilot of this amazing online CX course (and much more than that honestly!). Gained very valuable insights that I will probably use for the rest of my life.
Thank you Zanna for making all of this possible, sharing your knowledge as well as your own experiences and practical guidelines. I’m ready to make the world a better place!”
Yolisa van den Eeden, e-commerce specialist, Randstad Switzerland